I believe that attention to detail, adaptability, and genuine connections drive lasting success.

  Many people think getting a management title makes them a leader. But the truth is, leadership isn’t about your title—it’s about your impact. Being in charge doesn’t automatically mean your team respects you, feels motivated, or wants to follow your lead. There’s a big difference between managing people and leading them. The best businesses—and the best teams—understand and value that difference. The Core Difference: Control vs. Connection A manager makes sure things get done. A leader makes sure people want to do them. Management focuses on structure, rules, and deliverables. Leadership focuses on trust, growth, and communication. You need both in a business, but when the balance leans too far into control and not enough into connection, teams struggle. Here’s how they differ: • A manager gives instructions. A leader gives direction and support. • A manager focuses on numbers. A leader focuses on people behind the numbers. • A manager reacts to issues. A leader...

In a world of automation, instant replies, and AI-driven support, it’s easy to think that customer service doesn’t matter as much anymore. But the reality is this: good customer service will always matter—and in many ways, it matters now more than ever. People don’t just remember what they bought. They remember how they were treated. What Is Good Customer Service, Really? Good customer service isn’t just about being polite or resolving problems quickly. It’s about: • Listening before responding • Treating each customer like they matter • Solving issues with care and follow-through • Being consistent, honest, and clear At its core, it’s about making someone feel seen, heard, and respected—whether they spend $5 or $5,000. Why It Still Matters in 2025 Here’s the truth: customers have more options than ever before. If they have one bad experience, they can switch to a competitor with a few clicks. That’s why building trust through service is non-negotiable. People m...